Sales, payments, VAT and refunds policy

Terms of sale

The trial version of the resource is provided on a 7 day no-obligation basis from the date the access code and password are issued. During the trial period, you can only use the software for your own internal evaluation purposes. You cannot during the trial period use the software for any other purposes including, without limitation, teaching purposes. You cannot use any part of the trial version in any other way than for evaluation purposes until the software is paid for in full. You cannot make any copies of the trail version, resource or any part thereof. After you have purchased the resource, you can only use it in accordance with your licence agreement and for no other purposes.

Payments

Purchases of the resource must be made in pounds sterling. UK customers must make payment within 14 days of the receipt of an invoice. International customers must pay in advance by bank transfer, upon receipt of an invoice, or by credit card via the website. For overseas customers paying by bank transfer, the full price in pounds sterling must have been received in 10 Lane Learning's account before access to the resource will be permitted. No deductions can be made from the price for bank charges or foreign exchange adjustments.

VAT

UK & EU customers: VAT is payable on purchases of the resource at 17.5%.

Non-EU customers: No VAT is payable.

Refunds

Once the resource has been purchased and the access code and password issued, the publishers cannot accept the cancellation of an order or licence and no refunds can be made.